Cisco Call manager IP Phones:

Our company has the latest phone system that utilizes IP technology that carries both data and voice over the same category 5 cabling. This system gives us advanced capabilities to integrate with our client's networks and phone systems

Predictive Dialer

• We operate the most technologically advanced predictive dialer system in the industry.
• The Guaranteed Contacts-Compact PCI blends both outbound and inbound calls through the dialer and automatically routes these call to the next available Patient Account Manager
• The system predicts the number of contacts based on the numbers of calls being dialed and will automatically adjust the number of calls made to the number of Patient Account Managers available
• The dialer has the ability to run 736 different dialing campaigns simultaneously
• Security Enhancements
• HIPAA security regulations are maintained in all company communication and data storage

IVR Interactive Voice Response System:

• Interactive Voice Response payment system gives consumers the ability to make payment arrangements and obtain other account information over the phone 24 hours a day without ever talking with a live Patient Account Manager
• Clients can access the system for individual account balance information and statistics

Unattended Messaging w/Talk Back Functionality

• Unattended messaging leaves a generic message to who ever answers the phone or on an answering machine
• If the person answering the phone wishes they can, after proper verification, be connected to a live agent or routed to an automated payment system

Voice Recording

• To assure compliance with all consumer regulation, client requirements and as an effective training tool we record all Patient Account Manager/Consumer conversations
• Recorded calls can be instantly retrieved and played

Document Storage

• All documents received in or produced by our office are scanned and electronically attached to consumer or creditor accounts
• Documents can be accessed instantly by staff